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Technical Support Engineer
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Over het bedrijf
We are currently looking for multiple Technical Support Engineers for our newest client in the Utrecht Area. One of the biggest sporting brands in the world has outsourced a part of its IT operations, and they are still growing. The company is internationally oriented and has almost 40 years of experience delivering IT services in over 40 countries worldwide. They are known for their fast-paced, constantly evolving environment: a great opportunity to develop yourself in the beginning stage of your IT career. Are you a customer-centric person with a "get it done" attitude? Then this opportunity might be exactly what you were looking for!
Functieomschrijving
In this position, you will be at the forefront of providing hands-on technical support and customer service in a fast-paced environment. Your responsibilities will include offering face-to-face IT support to users, installing and troubleshooting hardware, diagnosing issues with personal devices like PCs and printers, and testing system changes in Windows 10 and Office 365 environments. Additionally, you will manage small projects related to hardware or software installations and ensure software updates are applied using tools like MS SCCM. Your proactive approach, technical expertise, and dedication to customer satisfaction will play a crucial role in maintaining the smooth operation of IT services and contributing to the success of our organization.
Verantwoordelijkheden
- Provide hands-on face-to-face IT support to users, addressing technical issues and inquiries promptly and effectively.
- Install, relocate, and uninstall hardware devices such as PCs, laptops, printers, and scanners as needed, ensuring seamless functionality.
- Diagnose and troubleshoot problems related to personal hardware, including conducting hardware repairs and replacements when necessary.
- Test system and application changes in MS Windows 10 and MS Office 365 environments, ensuring smooth transitions and minimal disruptions.
- Manage small projects associated with new hardware or software installations, coordinating tasks and resources to ensure timely and successful implementation.
Kwalificaties
- 2 years of experience in a technical ICT (Information and Communication Technology) environment, demonstrating proficiency in providing end-user support and troubleshooting.
- Strong knowledge of general end-user technology, including hardware devices, operating systems, and common software applications.
- Familiarity with end-user workspace platforms such as discovery, asset management, and client management tools.
- Proficiency in Microsoft platforms including Active Directory, Office suite, and SCCM (System Center Configuration Manager), with the ability to perform software installations and updates.
- Excellent soft skills including planning, organization, attention to detail, problem-solving, analysis, flexibility, customer sensitivity, and technical writing, along with fluency in both English
Wat wij bieden
- Up to € 3,000.00 gross per month
- Pension plan
- Personal Development Budget
- One-year contract, with a permanent contract in prospect
- Boost your resume: work for one of the biggest sporting brands in the world.
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Ons werving &
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